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Changes to Notebook Software Support

SMART is making a number of changes to offer increased flexibility for collaborative learning on any interactive device and to make it easier for schools and districts to standardize use of SMART Notebook™ collaborative learning software.  SMART is also introducing Notebook Advantage software maintenance plans to provide annual access to product upgrades and subject-specific add-ons.

With the introduction of Notebook Advantage software maintenance plans, schools and districts can ensure everyone enjoys the full benefits of the SMART Notebook platform with access to a comprehensive suite of plug-ins, widgets, learning content and subject-specific add-ons.

Effective April 1, 2014, these annual plans will also provide access to Notebook software upgrades and live technical support. See the FAQs below:

Notebook Advantage maintenance plans

What is Notebook Advantage?

Notebook Advantage is an annual paid subscription program for customers using SMART Notebook collaborative learning software. It covers upgrades, add-ons and technical support for SMART Notebook software.

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Why is SMART introducing Notebook Advantage software maintenance?

The Notebook Advantage program will allow SMART to offer increased functionality, more features and world-class customer support for SMART Notebook software

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When does Notebook Advantage take effect?

Notebook Advantage will be subject to renewal one year from the date of your hardware purchase, or April 1, 2014, whichever date comes later. Live phone support will be available for one year from date of purchase or June 30, 2014, whichever date comes later.

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If I don’t buy Notebook Advantage, what will happen?

Customers without a valid Notebook Advantage plan may continue to use their existing version of SMART Notebook software, but won’t be eligible for product updates, live technical support or subject-specific add-ons. Access to SMART’s new and improved knowledge base for self-serve support will still be available.

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If I buy new SMART hardware, do I get Notebook Advantage?

All SMART hardware includes a one-year subscription to Notebook Advantage. Customers can renew annually, or pre-purchase subscriptions for up to five years.

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If I have recently purchased SMART hardware, am I covered by Notebook Advantage?

All hardware that has already been purchased will include at least one year of Notebook Advantage, as per the effective dates above.

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Will SMART continue to support previous versions of SMART Notebook software?

Yes. SMART will support the current version of SMART Notebook software, as well as the two most recent versions.

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What is the pricing for Notebook Advantage Classroom?

Please contact your SMART authorized reseller or distributor for more information on pricing.

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Why aren’t the SMART hardware and software warranties aligned?

Hardware warranties typically protect you from component degradation or failure over time.   Notebook Advantage is different from a warranty in that it offers access to upgrades and add-ons, as well as technical support. As a result of the difference between the two offerings, you will not be negatively impacted by a difference in the coverage terms. If this is a concern, extended terms are available for SMART hardware and software, and would allow you to align coverage if desired.

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What if I phone for technical support, but don’t have a maintenance agreement?

If you don’t have a valid maintenance subscription, you are able to add maintenance to your account for up to three years after your previous agreement expired. At this time, you will be charged retroactively for the time period since the expiration of your last agreement.

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Can I buy a site license for Notebook Advantage?

You will have the option of purchasing Notebook Advantage on a site license basis. Customers will be able to renew their site license for multi-year durations of up to 5 years.

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What is the definition of a “site”?

A site can be defined as a single school, a collection of schools, or an entire district. You can decide how to define a site and will be charged accordingly.

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What is the pricing for a Notebook Advantage Site License?

Pricing is based on the number of rooms in the site.

 

Resource: smarttech.com/Education solutions